Privacy Policy

1. Data Controller

Longview operates as the data controller for personal information collected through this website and through our service delivery. Our registered address is 305 Thanon Ekkamai, Phra Khanong Nuea, Watthana, Bangkok 10110, Thailand. For all data-related enquiries, contact us at [email protected].

2. Data We Collect

We collect personal data through two main channels:

2.1 Contact Form and Email Enquiries

• Full name (required)
• Email address (required)
• Phone number (optional, only if you choose to provide it)
• The content of your message

2.2 Website Usage Data

If you consent to analytics cookies, we may collect standard usage data such as pages visited, session duration, and browser type. No individually identifiable data is collected through analytics unless you submit the contact form. See our Cookie Policy for full details.

2.3 In-Person Sessions

For workshop bookings, we collect your name and contact details to confirm your place and send any pre-session materials. We do not collect, copy, or store any retirement-related personal documents at any point.

3. How We Use Your Data

• To respond to enquiries submitted through the contact form or by email
• To confirm workshop bookings and send session information
• To send the document toolkit materials to confirmed purchasers
• To improve the website and our services through aggregated usage analysis
• To comply with applicable legal obligations

We do not use your personal data for unsolicited marketing and will not contact you after a service interaction without your request to do so.

4. Legal Basis for Processing

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA 2562), we rely on the following bases:

• Consent — for optional analytics and marketing cookies, and when you voluntarily submit the contact form
• Contract performance — when processing data to deliver a service you have paid for (toolkit or workshop booking)
• Legitimate interests — for basic website operation and responding to direct enquiries

5. Data Retention

• Contact enquiry records: retained for up to 12 months after our response, then deleted
• Workshop booking records: retained for up to 24 months for administrative purposes
• Analytics data: aggregated and anonymised within 14 months of collection

You may request earlier deletion at any time (see Section 7).

6. Data Sharing

We do not sell, rent, or share your personal data with third parties for their own commercial use. We may share data with:

• Web hosting providers (for server-side storage of form submissions)
• Analytics providers (if analytics cookies are accepted; data is aggregated and anonymised)
• Thai government or law enforcement authorities, where legally required

7. Your Rights

Under the PDPA 2562, you have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your data where there is no compelling reason for continued processing
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests
• Withdrawal of consent — withdraw consent at any time without affecting lawfulness of prior processing

To exercise any of these rights, email [email protected]. We will respond within 30 days.

8. Data Protection Measures

• All form data is transmitted over HTTPS (TLS encryption)
• Access to stored personal data is restricted to authorised team members only
• Paper records (where applicable) are stored in a locked location at our premises
• In the event of a data breach, affected individuals will be notified within 72 hours where practicable

9. Cookies

We use essential, analytics, and optional preference cookies. Full details of cookie types, purposes, and how to manage your preferences are available in our Cookie Policy.

10. Third-Party Links

Our website may contain links to external websites, including Thai government portals and public information sources. We are not responsible for the privacy practices of those sites and recommend reading their own policies before submitting any personal data.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently done so, contact us at [email protected] and we will delete the data promptly.

12. Supervisory Authority

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC), the supervisory authority under the PDPA 2562. We would, however, appreciate the opportunity to address your concern directly first.

13. Policy Updates

We may update this policy from time to time. Material changes will be noted at the top of this page with a revised "Last Updated" date. Continued use of our services following any update constitutes acceptance of the revised policy.